Shipping & Exchange Policy


DELIVERY
We offer free delivery to all major centers in SA for orders over R700, this takes 3-5 working days depending on where you are situated. Outlaying areas may take up to 7 working days.

For orders under R700, we offer standard shipping at a cost of R150.

Please note that our driver will attempt two times to deliver your parcel. Please sure that someone is at the delivery address to collect or collect on your behalf if you are in a security estate.

We will bill you from the third delivery attempt onward.

*Please note that if you are purchasing a made to order item from our collection there may be additional time added to your delivery for manufacture

 

EXCHANGES/RETURNS

SALE

NO RETURNS/REFUNDS ON SALE ITEMS OR ITEMS THAT ARE MARKED DOWN

Sale items do not qualify for our made to measure service. If you would like an item customized that is on sale, please contact us for a quote.

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If you would like to return or exchange your product, please send an email to us with your order number and reason for the return/exchange within 7 days of receipt of your item (s)

If you would like to exchange your item for a different size or another item, we offer the first exchange free of charge. For any other exchanges thereafter on the specific item(s) a R150 service fee will apply. This excludes SALE items.

For returns, we will collect the item(s) from you, a service fee of R150 will be deducted from your credit. Please allow 2-5 working days for your credit to be processed.

*Please note that no return may be sent with another method or company.

*Returns/ Exchanges can only be effected once we have received the garment in it's original purchase condition with the swing seal unbroken on your item(s)  Excludes sale items.

*Please note returns/exchanges cannot be made on "made to order items" or items where your specific measurements where used to customize the item. 

*Regrettably we do not offer exchanges/returns for INTERNATIONAL orders.

 

NO RETURNS/ REFUNDS ON CUSTOM ITEMS

*Please note returns/exchanges cannot be made on "made to order items" or "made to measure" items.


INTERNATIONAL SHIPPING

We ship international orders via registered mail and are expected to arrive within 7-21 days, you will receive a tracking number via email which can be used to track your item(s) online.

The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with South African export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise:. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call your local customs offices to gain further details.

We are not responsible for packages that are lost or damaged in transit and do not accept returns on international orders.




Sizing Chart
HOW TO MEASURE
Ask a friend to help you measure and jot down the following measurements in (cm)
 A- Your bust Measurement (ladies, this is not your bra size)
     This is the measurement around the fullest part of your chest.
     (While you are being measured, relax your arms at your side to get the
     correct measurement)
B- Waist Measurement
     Your waist is the narrowest part of your abdomen, above your hips
 C- Hip Measurement
     Measure around the fullest part of your hips, find your hipbones as a             guide
D- The final measurement we will need for your dress to fit perfectly is your      "Underarm to finished length" measurement-
      this is basically taking the measurement from your underarm
     (wear a camisole and measure from the bottom of the armhole) to the           length that you want your dress to be.
     
*Very important- wear the shoes that you will be wearing with the dress or heels with the same hight when taking this measurement!